“Our goal is to empower businesses with the tools they need to stay competitive and innovative. The discussions and insights shared at this summit are invaluable for any organization looking to embrace the future of technology,“ said Asef Sleiman, General Manager, CNS Middle East.
As part of the induction, Reem El- labban, Territory Channel Manager – Business Applications, Microsoft took the session ahead by speaking on Dynamics 365 and Power Apps. The focus was on the usage of Dynamics 365, and how businesses can become more agile and reduce complexity with cost effectiveness. The role of Power Apps was also discussed which provide a rapid and developed environment to build custom apps for various business needs. Additionally, Maureen Khoury, Senior Customer Service, GTM Manager, Microsoft shared information on Dynamics 365 Customer Service, a technical solution that leads to operational planning, sales, financials, human resource management, supply chain, sales, and more.
The session also included an introduction to Jenny AI’s call center agent solution by Mohamed Attya, Practice Head-Cloud, CNS Middle East. He highlighted the intricate features of this tech innovation and emphasized that by using this AI-driven agent, businesses can respond to customer inquiries automatically.
“At CNS, we believe in the power of collaboration to drive technological advancements. Partnering with Microsoft for this summit enabled us to showcase how Microsoft’s cutting-edge technologies can enhance customer efficiency and deliver higher ROI,” said Mohamed Attya, Cloud Practice Head in CNS Middle East.
The event witnessed a fruitful dialogue between distinguished speakers and attendees. It proved to be a great medium to know about tech innovation, adaptation processes, and acceleration modes for businesses, to gain an advantage in this ever-changing market environment.
